Skedulo allows you to log in with your Salesforce or ServiceNow username and password. If your organization has configured Single Sign-On (SSO), you can also use this to log in.
Your organization may have been set up with a team name such as company.my.skedulo.com. If so, follow the instructions to "Login using a Team Name" (Note: this is required if you are using Skedulo integrated with ServiceNow).
Short Video Explainer
Logging into the Web App (2 min 05)
Log in using a Salesforce Username
Using a web browser, go to the following URL: https://new.skedulo.com/
Figure 1. The welcome screen with access to both team and Salesforce logins.
Choose one of the following login options:
- Log in to Salesforce.
- Log in to Salesforce Sandbox.
Figure 2. The log into Skedulo using Salesforce screen.
Next, a Salesforce login screen will appear. Enter your Salesforce username and password to log in.
Figure 3. The Salesforce login screen (use Custom Domain for SSO).
If this is the first time you have logged in, you will be presented with a screen asking you to grant Skedulo the appropriate Salesforce permissions. These include:
- Access your basic information.
- Access and manage your data.
- Provide access to your data via the web.
- Access and manage your Chatter data.
- Provide access to custom applications.
- Allow access to your unique identifier.
- Access custom permissions.
- Access and manage your Wave data.
- Perform requests on your behalf at any time.
Select "Allow" to log into the Skedulo web app.
Log in using a Custom Domain
Select "Use Custom Domain" if you are using SSO to log in (see Figure 2).
Enter your Salesforce custom domain.
Enter your username and password to log in.
Figure 4. The Custom Domain login screen.
Log in using a Team Name
Use this option if you are using a "Team Name."
Note: If you are using ServiceNow this is the only way to log in.
Enter your team name URL in a web browser, e.g., https://<team>.my.skedulo.com/
You will be presented with login options specific to your organization's setup, e.g., Select the login option and follow the login prompts to authenticate.
Figure 5. The login with team name screen.
Info: See the attached guides for more information on Skedulo "Teams."
Forgot Team Name
In the event that you have a team name but cannot remember it, do not panic. There is a way to retrieve your allocated team name via email. Just above the blue "Continue" button is a link to "Find out here"–click this link to open a window where you can submit a request to retrieve it via your email address.
Figure 6. The team name retrieval window.