During normal operation with a stable internet connection, Skedulo X will synchronize workflow updates automatically. If however, the mobile user goes offline, then data is stored in the app–pending reconnection.
Offline (Connection Lost)
If while updating a job you go offline (using airplane mode as an example), you will be notified by a popup saying "Offline, functionality may be limited." You can still update details and add notes in offline mode. However, it will not synchronize with your CRM until the connection is restored.
Note: We cache the first 1000 (of each) accounts, contacts, locations and regions for the creation of jobs when you are offline.
Figure 1. Skedulo X–offline.
Online (Connection Re-established)
Once the internet connection is re-established, you will see a green notification saying "You're back online."
Figure 2. The connection has been restored, and data has been synced.
Online (Connection Failure)
If the internet connection is interrupted, you will see an orange notification saying "We're having trouble connecting to the server..."
You can still update details and add notes during this downtime, but Skedulo X will not synchronize with your CRM until the connection is restored.
Figure 3. Skedulo X-connection failed.