The notification view in the Skedulo mobile app shows a queue of jobs that have been allocated and dispatched to the resource. The jobs in this queue are yet to be accepted (or confirmed).
If a resource chooses to accept a job, its status will change to "Confirmed" and will be moved to the agenda.
Short Video Explainer
The Skedulo Mobile App: Notifications (1 min 14)
Notification Setup on the Mobile Device
When you first install the app on your device, you are presented with a pop-up question asking whether or not you want to receive notifications from Skedulo. This concerns your mobile's notification settings like banners, notification center and badges, which are all controlled by your mobile's general settings. These notifications are external to the Skedulo app, i.e., when the app is in standby mode, you can still receive notifications this way. However, if you close Skedulo (or log out), you'll not see any notifications until you next open the app and log back in.
In-app (once you are logged in) you will receive both a pop-up notification and you will also get a notification count on the main menu (next to the "Notifications" label).
If you do not allow notifications, the only indication you will see is a notification count on the main menu. You won't see any banners, pop-ups, etc. However, in the agenda view, if you refresh the page, you will see all new jobs.
Notifications remain in the notification view until you have confirmed the job.
Figure 1. The pop-up request to allow Skedulo to notify the mobile user and the device settings applied (this example is from an IOS 10 device).
When the resource has allocated jobs, which are yet to be accepted (also known as "Unaccepted jobs") a small red numerical counter appears on the notification button (located in the nav bar at the bottom of the agenda view). This indicator will display regardless if they have been read or not and will remain in the list until the job is accepted, declined or canceled.
Tap on the notification button to open the "Notifications" view.
All the notifications received are displayed in a sequence in the notifications view as cards (with all unaccepted jobs listed at the top). Those that are less than seven days old are listed under the header "Last 7 days."
Each card contains details relating to the action performed, e.g., New job, Job canceled, Shift updated. Each notification type is marked with a colored icon:
- Green: New alerts.
- Orange: Update alerts.
- Red: Cancellation alerts.
Tap on the job card to open and view the job's details. Tap on the shift card to open the shifts calendar.
Figure 2. A new job listed in the unaccepted jobs section. Tapping on a notification reveals the job's details.
Note: Notifications are shown in the list for seven days, from the device's date (with up to a maximum of 100 notifications being stored, i.e., if 100 notifications are received in 3 days, the list will only show 3 days).
Notifications can be viewed for jobs that are outside of the apps cached window, i.e., a job scheduled for more than 90 days from the current date. However, you will not be able to access a job's details until they are 90 days or less (from the current date).
If the resource is not online at the time of dispatch when they reconnect, Skedulo will synchronize, the notification view will update, and a counter will be applied.
Reminder notifications are not shown in the notifications view.
Notifications for Recurring Schedules
When jobs are on a recurring schedule, the total number of jobs in that schedule will be shown in the notifications panel for the upcoming three months. i.e., If the schedule contains 40 jobs over four months, and 30 of those are in the first three months, 30 jobs will be added to the total.
A scheduler may ask their resource to accept each recurring job individually, or all in one go; the count indicator will reflect this action.
For example, when "Acknowledge all jobs" is set, each job has to be accepted, and the count indicator will reflect this. When "Acknowledge all jobs" is not set, once one job in the recurrence is accepted, all jobs from that recurrence are removed from the count indicator.
Examples of Notifications
The following images show examples of new and reminder notifications (as seen on an IOS device).
Figure 3. A notification pop-up on the lock screen of an IOS mobile.
Figure 4. A notification pop-up in the agenda view of Skedulo.
If the mobile user has accepted the job, and the scheduler notifies them again, the notification comes through as a "Reminder for JOB-xxxx."
Figure 5. A reminder pop-up on the lock screen of an IOS mobile.
Figure 6. A reminder notification in the agenda view of Skedulo.
Finding and Fixing Issues with Notifications
There can be a number of reasons why you are not able to receive notifications on your mobile device. The following list provides a few things you can check:
- Are you connected to the Skedulo server (i.e., do you have a working network connection and have you successfully logged in to Skedulo)? If you are not logged in, you will not see any notifications.
- Do your mobile device settings permit notifications to be received? If you see notifications appearing in the main menu but do not see a banner notification on your device, this could be your problem).
- Have you already confirmed or accepted the job (for which you are expecting a notification)? If so, the notification will be removed, and the job will be available in your agenda.
- Not receiving SMS notifications? If this is the first time you have used your device, double-check with your scheduler that your mobile contact number is correctly defined in your CRM. Check both the number format and check for any special characters (remove these and try with numbers only).
Outside of these few checks, it is best that you contact your support team.