2.2 The Skedulo Mobile App: Forgot User Password

Overview

"I have forgotten my password," "I need to change my password"—it is a common request. In this article, we will outline how to reset a Skedulo user's password via the Skedulo mobile app and via an organization's CRM (e.g., Salesforce).

Short Video Explainer

Reset a User Password using the Skedulo Mobile App

The following procedure is for Skedulo users who log in to Skedulo using Salesforce credentials.

1. Launch the Skedulo mobile app.
2. Select "Log in with team name."
3. Tap on "More options."
4. Tap on "Salesforce."
5. Swipe up to reveal the link "Forgot Your Password." Tap on this link.
6. Swipe up to reveal the text entry field named "Username." Type in your Salesforce username. Tap "Continue."
7. Finally, tap "Return to Login."

An email containing the reset instructions will be sent to your email address.

Figure 1. Logging into the Skedulo mobile app using Salesforce credentials. 

Figure 2. Resetting a Skedulo user's Salesforce password, using the Skedulo mobile app. 

Reset a User Password using Salesforce CRM

The following procedure is for Skedulo users who log in to Skedulo using Salesforce credentials.

1. Log into your Salesforce organization.
2. Go to Setup > Users > Users (or search for "Users").
3. Select the checkbox associated with the user whose password needs to be reset.
4. Click the "Reset Password(s)" button at the top of the table.

An email containing the reset instructions will be sent to the email address defined in the user's profile.

Figure 3. Resetting a password for a Skedulo resource, using Salesforce CRM.