There are several sync error messages; each has a different cause. This article lists the most common errors together with possible causes and solutions.
If you experience a sync error while using Skedulo X mobile app, please take a screenshot and contact (or email) Skedulo support for assistance.
Update Resource Profiles
A resource receives a "Sync error" while attempting to update data on their Skedulo X mobile app. When "Show details" is tapped, the error details describe a server error. There is some additional information about the type of problem encountered, which can be emailed to support.
The message "Your data could not be synced right now," "bulk_modify," and "no success" indicates that the resource does not have permission to change the data (on the resource record).
Figure 1. The addition of an email address in the resource's profile results in a sync error.
Resource Permissions in Salesforce
View the Managed Resource Permission Set
Using Salesforce Lightning, the CRM administrator can view a user's Skedulo permissions performing the following:
- Go to "Setup" and find and select "Users."
- Click on "Permission Sets" and select "Resource Permission Set."
- Click on "Object Settings" and open "Resources."
- Check the "Object Permissions"
The object permissions for "Resources" are by default set to be read-only. All these checkboxes must be enabled to allow a resource to update their profile from Skedulo X. The "Resource Permission Set" must be cloned before these settings can be modified. The new cloned permission set would then need to be assigned to the resource(s).
Figure 2. The default resource object in the resource permission set provides only read access.
Finding and Fixing Sync Issues
The following list provides a few things you can check when the sync fails:
- If the update fails with a sync error, check that:
- The resource has permission to update the objects from the Skedulo X mobile app on their mobile device.