An email alert can be sent to a nominated email address, public group, or job record owner when a job is scheduled for a date and time that falls outside the client’s service agreement.
This check is done in real-time while scheduling an individual job. The system will also perform the same check and send the email notification when you are creating a series of recurring jobs.
The email alert identifies the job, client, service agreement and service agreement item. These offending items need to be addressed, or the service delivered record will not be created.
Figure 1. An example of the email notification sent when a job is scheduled outside the client's service agreement.