This first iteration of "Multiple Regions" introduces the capability for schedulers to allocate jobs from one region to resources in another.
The scheduler can check the availability of resources that are assigned to two or more regions allowing them to allocate jobs across regional borders—while also compensating for different time zones.
Assign a Resource to Additional Regions
The scheduler can assign additional regions to a resource (in addition to their primary region), via the "Resources" console.
In the resources details is a field named "Secondary regions." Clicking in this field reveals a drop-down menu with all the available regions that can be added.
Note: "Regions" initially defined during onboarding, are stored in the organizations CRM and can be viewed and changed via the Skedulo data tables.
Figure 1. Assigning additional regions to a resource.
Regional Resources in the Scheduling Console
Once assigned, a resource will appear in the filtered results for multiple regions.
In the following example, a resource named "Dexter" (who has a primary region of "Brisbane") has been assigned a second region "Sydney." Dexter will now be available to receive jobs in both regions.
Figure 2. The scheduling console showing a resource from another region.
A filter is applied to the scheduling console to show the Sydney region and its resources.
- As Dexter is assigned to two regions (Brisbane and Sydney), he appears "available" in the filtered swimlanes for Sydney.
- Dexter's availability is shown as if he were based in his primary region. Because Sydney is in a different time zone, his availability is automatically adjusted.
- Dexter's first allocated job is calculated from his home address (in his primary region). Travel time is calculated accordingly.
Figure 3. The scheduling console swimlanes displaying a job adjusted for the time zone of a resource.
In the job details view, the same region filter ("Sydney") is applied. The resource requirements associated with the job result in only one validated and available resource being displayed—Dexter.
Figure 4. The job details of a job allocated to a resource who is assigned to a secondary region.