The custom field section of admin settings allows admins to choose what fields to show and when.
To utilize previously created custom fields (in the CRM), you will need to add them to the custom fields settings within Skedulo.
Tip
Access to the admin settings is provided via the user profile button (at the top-right of the console).
To configure a custom field in the web app:
First, go to the admin settings for custom fields (accessible via the user profile button bottom-left of the console).
Select an object from the "Select object" picklist and click "Add."
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Next, select a field from the "Select a field" picklist and click "Add."
Option: Add a reference field if required.
Option: Edit the field label to rename it to something more meaningful.
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Choose where the field will be shown from the options available (multiple selections are permitted):
Show on Desktop.
Show on Mobile.
Editable on Mobile.
Required on Mobile.
Option: enter any "Show if" rules.
Click "Save."
Also, see
Tip
It is possible to highlight a custom text or label field and have it shown at the top of the job details view in the Skedulo the mobile app. For more info, refer to Promoted Custom Field.
Before adding any fields, you first need to add an object. Select an object using the drop-down list provided, then click the "Add" button to add it to the editing area. The options available are pulled from the CRM—with the standard Skedulo objects at the top of the list, e.g., jobs, resources, etc.
Tip
You can click in the text field of the drop-down list to enter a search phrase.
To add a field to an object, select the field from the available drop-down and click the "Add" button.
Alternatively, use the "Map All Fields" button near the top of the object display–this will add a record for every missing field for the current object.
Once multiple fields have been added to an object, re-order them using the drag handles on the right-hand side of each field.
Finally, click "Save" to keep the configuration.
Each custom field is made up of the following properties:
Table 2. Custom field properties and their descriptions.
Property |
Description |
|---|---|
Field Name. |
An automatically generated name for the field used to identify the field within the object. This value cannot be changed. |
Field type. |
This identifies the data type of the field. It will determine how the user can interact with the field within the rest of the app. This value cannot be changed. |
Field label. |
The display used whenever the field is shown in the app. Every field will be given a default field label, but that value can be changed at any time. |
API Name. |
This is the name given to the field by the service provider. This value cannot be changed. |
Show Settings. |
These settings dictate whether the field will be visible on the mobile and desktop versions of the app. It also determines if the field is "required" as well as allowing the resource to edit the field when using the mobile app. |
Show if. |
Determines how to present content when certain criteria are matched, e.g., while creating a job or a scheduler changes the job type–if this is part of the "Show if" rule, then additional fields can be exposed. |
Add a reference field using the same method as any other field. If the reference is to a standard Skedulo object (e.g., jobs, resources, etc.), then no additional steps are required. However, if the referenced object is a custom object, then a new object record will need to be added. This new object record will need at a minimum, a UID field, and a name field.
The following example shows a custom setup where a field on the "Jobs" object called "Follow Up Procedure" is referencing the "Follow Up Procedures schema"–with that schema providing a UID field and a name field.
Using the "Show Settings" an admin can mark a custom field as "required." Doing so will automatically make that field editable on the mobile app, and the job cannot be completed until the field has been populated and saved.
Custom fields that are defined as "required" are displayed regardless of the "show if" rules; enabling a resource to save jobs requiring this type of configuration.
Also, see
Any field or object can be removed by clicking the remove icon. This will also remove the custom field from the mobile app, i.e., the field will no longer be visible in the Skedulo mobile app.
This allows users to write rules that evaluate to a boolean result using a relatively simple syntax to compare strings, booleans, numbers, etc. These rules are then run against custom fields on the job details page. The fields are only shown when the conditions described by the rule is met on both the job details page and the Skedulo mobile app.
Note
The conditional is case sensitive
Table 3. Show if rules and their context.
Rule |
Context |
|---|---|
it.Type === 'Installation' |
Only show this field when the job type is 'Installation'. |
it.Description === '%Event%' |
Only show this field if the description contains the word 'Event'. |
it.Description === 'Event%' |
Only show this field if the description start with the word 'Event'. |
it.Description === '%Event' |
Only show this field if the description ends with the word 'Event'. |
it.JobStatus === 'Dispatched' |
Only show this field when the Job Status is 'Dispatched'. |
it.JobStatus === 'Pending%' |
Only show this field when the Job Status is either 'Pending Dispatch' or 'Pending Allocation'. |
it.CustomCheckbox === true |
Only show when the checkbox is checked. |
it.CustomCheckbox === true && it.CustomField !== '' |
Only show when the checkbox is checked and the custom field is not empty. |
"Show if" rules can be defined against any of the core object fields, as well as any custom field (name) defined against these objects in Salesforce (which are mapped to Skedulo).
Important
Although, all these fields are available for "show if" rules; rules against certain fields (like UID, or Name) would not be very practical, nor useful.
Job Object
AbortReason.
AccountId.
ActualEnd.
ActualStart.
Address.
AutoSchedule.
CanBeDeclined.
CompletionNotes.
ContactId.
CreatedById.
CustomTextField.
Description.
Duration.
FollowupReason.
GeoLatitude.
GeoLongitude.
JobAllocationCount.
JobStatus.
Location.
LocationId.
Locked.
Name.
NotesComments.
NotifyBy.
NotifyPeriod.
ParentId.
RecurringSchedule.
RecurringScheduleId.
RegionId.
Timezone.
Type.
UID.
Urgency.
Administrators can upload (import) or extract (export) custom fields using the buttons provided at the top right of the admin settings for custom fields.
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