A mobile workforce comprises typically of individuals (a single resource), or group of individuals (a team). Schedulers often need to send multiple resources (a small team perhaps) to complete a single job.
In the Skedulo mobile app, it is possible to see who has been allocated to a shared job, see their progress, and it is even possible to contact them directly.
If there are multiple resources allocated to a job (i.e., the job is shared), the job's overall status in the web app will only update once all of the individuals have updated their job allocation status.
In the mobile app, the job allocation status will reflect the current state of the job, per resource.
Three resources have already tapped "Start Travel" in their mobile app, but one resource isn't on their way yet. In this scenario, the job will still appear in the "Ready" status in the web app, until all of the resources have tapped "Start Travel"–then it will change to "En Route."
The team leader feature allows schedulers to nominate one of the multiple resources allocated to a job, as a team leader.
The team leader can process jobs (from their mobile device) on behalf of all of the other allocated resources. This relieves the other resources from the responsibility of updating the job status, allowing them to concentrate on other tasks.
It is controlled by an admin setting in the web app, which disabled by default. With the admin setting enabled, one of the allocated resources can be set as the team leader for a selected job.
In the Skedulo mobile app, once a team leader has been nominated for a job, a small crown appears next to their profile image (avatar).
When the team leader changes the job status on their mobile device (to "In Progress" or "Complete"), the job allocation status is updated for all the other allocated resources as well.
The other resources that are allocated to the job can complete their part of the job, but the job itself cannot be completed until everyone has done so–or the team leader has set it to "Complete."
Job Details (Team Leader).