This first iteration of "Multiple Regions" introduces the capability for schedulers to allocate jobs from one region to resources in another.
The scheduler can check the availability of resources that are assigned to two or more regions allowing them to allocate jobs across regional borders—while also compensating for different time zones.
The scheduler can assign additional regions to a resource (in addition to their primary region), via the "Resources" console.
In the "Resources" details is a field named "Secondary regions." Clicking in this field reveals a drop-down menu with all the available regions that can be added.
"Regions" initially defined during onboarding, are stored in the organization's CRM and can be viewed and changed via the Skedulo data tables.
Once assigned, a resource will appear in the filtered results for multiple regions.
In the following example, a resource named "Dexter" (who has a primary region of "Brisbane") has been assigned a second region "Sydney." Dexter will now be available to receive jobs in both regions.
A filter is applied to the scheduling console to show the Sydney region and its resources.
As Dexter is assigned to two regions (Brisbane and Sydney), he appears "available" in the filtered swimlanes for Sydney.
Dexter's availability is shown as if he were based in his primary region. Because Sydney is in a different time zone, his availability is automatically adjusted.
Dexter's first allocated job is calculated from his home address (in his primary region). Travel time is calculated accordingly.
In the job details view, the same region filter ("Sydney") is applied. The resource requirements associated with the job result in only one validated and available resource being displayed—Dexter.
A current limitation with secondary regions is that resources will only appear in the shift and availability calendars when filtering their primary regions, i.e., A resource will not appear in any secondary regions in these availability calendars.
Temporary regions are useful when a resource needs to travel out of their default region for a set period. The scheduler is alerted to their movements when they view the scheduling swimlanes, allowing them to allocate jobs accordingly.
The "Temporary Regions" feature is currently in a Beta phase. Contact your Skedulo Customer Success Manager if you require more details on how to activate this feature.
Temporary regions are created in the resource's profile (under the "Temporary Regions" nav tab).
To create a temporary region, click on the "Add one" text link, or click the "Add" button.
To configure a temporary region, perform the following:
In the "Select region(s)" field, click on "Add new region" and pick one from the drop-down list (multiple regions may be added if they are within the same time zone).
Set the arrival and departure times (in the temporary region time zone).
Click "Create" to save the configuration.
Now that the temporary region has been created, navigate over to the scheduling swimlanes and ensure the region filter is set correctly to display the region that the resource will be temporarily visiting.
The visiting resource will have a small airplane icon attached to their profile picture (avatar). Notice too, the unavailability (labeled "Out of Region") and availability (the white blocks) in the swimlanes reflect the times that were configured previously in the resource console.
The block labeled "Out of region" reflects the periods the resource is outside of their home region (adjusted to the temporary region's time zone).
We understand the design of the transparent blocks in the swimlane could be better. It will be addressed in a future release.
Adjusting the filters to look at the resource's home region (here Sydney), the "out of region" period (unavailability) for the resource (Lisa Lund) will be 11:00 am to 4:00 pm due to Sydney's time zone being one hour different.
There is one other console view where a resource can be identified as having been assigned a temporary region—the availability console. The resource will be marked with a block of unavailability for the period that they are "out of the region." A small airplane icon reflects the type of unavailability, i.e., temporary away in another region.