Overview
Job status indicators are used to provide a visual indication of the progress of the job. The job status is automatically updated based on milestones, for instance on creation, scheduling, acceptance, commencement, and completion of a job. They are also related to the job's allocation status.
When a resource is allocated to a job, a job allocation record is created. The Skedulo web app tracks the status of each job allocation record to determine the job status.
Job status and job allocation status relationship table
The table below describes each job status and its meaning, as well as the job allocation status relationship.
|
Job Status |
Description |
Job Allocation Status |
|---|---|---|
|
Queued |
The job has been created but no date/time has been set, and no resource(s) have been allocated yet. |
N/A |
|
Pending Allocation |
The job has a date and time, but no resource(s) have been allocated yet. |
N/A (Declined) |
|
Pending Dispatch |
The job has been allocated and is ready to be dispatched to the allocated resource(s). |
Pending Dispatch |
|
Dispatched |
A job notification has been sent to the resource(s) and is located on the notifications view of the resource(s) mobile app. |
Dispatched |
|
Ready |
All allocated resources have accepted the job using the "Accept Job" button in the mobile app, or have replied to the received SMS notification with "Yes...". |
Confirmed |
|
En Route |
All allocated resources have started traveling to the job. This is triggered by tapping the button labeled "Start Travel" (by default) on the mobile app. |
En Route |
|
On-Site |
All allocated resources have arrived at the job site. This is triggered by tapping the button labeled "Check In" (by default) on the mobile app. |
Checked In |
|
In Progress |
All allocated resources have started the job. This is triggered by tapping the button labeled "In Progress" (by default) in the mobile app. |
In Progress |
|
Complete |
All allocated resources have completed the job. This is triggered by tapping the button labeled (by default) "Complete" in the mobile app. |
Complete |
|
Cancelled |
This status is used to identify jobs that have been canceled by either the scheduler or resource. |
Cancelled /Deleted |
Note
The default workflow button labels in the Skedulo mobile app can be customized. If your labels do not match the ones referenced in table 1, check the mobile configuration in your admin settings.
Places where you can view a job's status
Job cards in the Skedulo web app
The following image shows a job card from the scheduling console of the Skedulo web app. It displays the current job allocation status (per resource).
The job status on the job cards in the Skedulo web app.
Also, see
A job's current status can be seen in the job details view. In fact, there are two status indicators:
-
One recording the overall job's status (located in the job header).
-
One recording the resource's current job allocation status (one indicator per allocated resource).
The following image shows the job details view of the Skedulo web app. In this example it is indicating the resource has started traveling to the job and the current status of the job is "Dispatched."
Note
If there are multiple resources allocated to a job, the job's status will only update once all of the resources have updated their job allocation status.
For example, three resources have already tapped Start Travel in their mobile app, but one resource isn't on their way yet. In this scenario, the job will still appear in the Ready status, until all of the resources have tapped Start Travel then it will change to En Route.
The following image shows an allocated job in the Skedulo mobile app. Its job allocation status is set to Dispatched.
Also, see
Important
It is important that Administrators do not edit the job status pick-list (drop-down list). This will cause problems with data syncing between Skedulo and your CRM (e.g., Salesforce, ServiceNow).
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