"I have forgotten my password," or "I need to change my password"—these are common issues. In this article, we will outline how to reset a Skedulo user's password via the Skedulo mobile app and via an organization's CRM (e.g., Salesforce).
The following procedure is for Skedulo users who log in to Skedulo using Salesforce credentials.
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Launch the Skedulo mobile app. Tap the "Log in with team name" button.
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Enter your team name in the field provided.
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Tap on "Next."
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Enter a password—you have forgotten it.
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Swipe up to reveal the link "Forgot Your Password." Tap on this text link.
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Swipe up to reveal the text entry field named "Username." Type in your Salesforce username. Tap "Continue."
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Finally, tap "Return to Login."
An email containing the reset instructions will be sent to your email address.
The following procedure is for Skedulo users who log in to Skedulo using Salesforce credentials.
Note
You need to have Salesforce admin permissions for your organization to perform the following actions.
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Log into your Salesforce organization.
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Go to Setup > Users > Users (or search for "Users").
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Select the checkbox associated with the user whose password needs to be reset.
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Click the "Reset Password(s)" button at the top of the table.
An email containing the reset instructions will be sent to the email address defined in the user's profile.
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