The service management console provides Aged Care providers the ability to view aged services on a site and resource level.
Once you configure the filters you can click the "Apply" button to execute the search. The corresponding resources, with job allocations matching the search criteria, will be displayed. "AND" logic is used when executing a search.
The "Clear" button will reset the search and the corresponding results.
The results will be grouped for each site and then service (if only an account was selected in the filters, all sites linked to that account will be shown). The jobs, activities, and availability will be shown for each resource. The availability and activities will be replicated across each service for a resource whilst the jobs being displayed will be service-specific.
Note
Only resources with a job allocation will be shown. If you wish to create a job for a resource that is not on the console, you can click on the "Add Job" button once an account has been selected.
The following search filters are available for selection to define the results shown:
Table 9. The service management console filters and their descriptions.
|
Form Element |
Description |
|---|---|
|
Start Date |
The date picker, which will default to the current date. |
|
Account |
An account lookup. An account is linked to the site via the organization name on the record. A single account can be selected. Note: Account is a required field. |
|
Sites |
Lookup to a site. Only those sites linked to this account will be available for selection. Multiple records can be selected. |
|
Services |
Lookup to a service. Only those services that have the status of "Active" with a charge per of either bed or clients. Not linked to the services at a site. Multiple records can be selected. |
|
Time Frame |
A picklist to define the period to be shown, i.e., Week or fortnight. Note: Time frame is a required field. |
|
Resource Category |
A picklist showing the various resource categories values. |
|
Employment Type |
A picklist showing the resource employment type values. |
|
Resources |
Lookup to resources. Filtered by category and employment type. Multiple records can be selected. If a resource is entered and they have no jobs, they will still be displayed in the result. |
If a resource has been entered in the search then they will be shown for each service, even if they don’t have a job for it. This enables a job to be created from the console for this service.
For each site and service, there will be a summary of the contracted hours and actual hours, and whether they are currently "Under" or "Over" in their services delivered. The calculation for the contracted hours will vary depending upon the type of service:
-
Residential Aged Care (RAC): (Qty on services record x bed linked to the site).
-
The RAC Tracker (Calculation: Services to be delivered - scheduled services for the period).
-
Service: 4A and 4B Treatments (Qty on services record x active appointment services linked to the site for that service).
When selecting the two-week time frame, the "Contracted" vs. "Actual" hours for a resource to will show the values for a two week period.
Note
When adding or editing a job's duration, the increments are controlled via a custom admin setting.
Note
The custom setting, 'Allow_Past_Job_Creation_On_Booking', can be used to create work prior to the current date.
Setting options…
- Set 'Allow_Past_Job_Creation_On_Booking' to "true" to enable the creation of jobs prior to the current date
- Set 'Allow_Past_Job_Creation_On_Booking' to "false" to restrict creation of jobs to the current date or a future date
For each resource the following details will be shown (per treatment service):
-
Service type.
-
Contracted hours (e.g., 10).
-
Actual hours (e.g., 4). This uses a trigger to calculate the scheduled jobs that have been assigned to that resource for the current roster period.
-
Daily limit (e.g., 1.67h).
-
Resource's name.
-
Resource's profile picture.
-
Category (e.g., Disability Community).
-
Status (e.g., Under if the contracted hours are greater than current hours; Over if contracted hours is less than current hours).
-
Estimated cost: Hourly rate x current hours (e.g., $550.00).
Resource activities and availabilities are displayed separately and not within each service. Availability templates will be highlighted with a dark green colored header (the letter "T" signifies a template), individual availability records with a light green header.
This section will be repeated for each resource at each site.
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