Skedulo Developers |

Articles in this section

See more

Skedulo Booking Application Release Notes v21.29.0

Release Details

Release date July 19th, 2021
Minimum Salesforce Package Version v1.193
The SalesForce Package Release Notes v1.193 can be found here.

What's New?

Description

We have updated the appointment rescheduling and cancellation process so that the booking app now allows rescheduling/cancellation even after the appointment day/time has passed. These updates are given below:

  1. The environment variable called CANCELLATION_LOCK_MINUTES that locked changes from being made to an appointment before a specified time period of an appointment has been now renamed to  CANCEL_APPOINTMENT_PRELOCK_MINS. The default value of this variable is  120 minutes.
  2. We have introduced a new environment variable called RESCHEDULE_APPOINTMENT_POSTLOCK_DELAY_MINS. This variable represents the grace time period (or delay) after an appointment where modifications to the appointment are allowed. The default value of this environment variable is 0. The different state of this variable is described below:
    Value Description
    0 Cancelling or rescheduling is immediately locked in post-appointment time. This is the default value. 
    -1 Cancelling or rescheduling is never locked post-appointment time.
    N

    "N" represents a time window in minutes after which the appointments can be rescheduled post-appointment time.  After this time period has passed, the appointments become locked.

The combination of theCANCEL_APPOINTMENT_PRELOCK_MINSand RESCHEDULE_APPOINTMENT_POSTLOCK_DELAY_MINS yields the following results:

Cancel_Appointment_

Prelock_Mins

(Default value= 120)

Reschedule_Appointment_

Postlock_Delay_Mins

(Default value 0)

Result

Behaviour

0

-1

1

No locking ever.

0

0

2

No pre-appointment lock but immediately locked post-appointment hence, cannot reschedule at all in the past

n

0

3

Locked from "n" mins before and immediately after the appointment.

n1

n2

4

Locked from "n1" mins before and after "n2" mins of the appointment.
We have introduced an environment variable called SMS_DISABLE_CANCELLATION that allows Skedulo to disable sending out SMS notifications to the recipients when their appointment is cancelled via any secure API endpoints (/appointments/cancelBulk and /appointments/cancel). When set to true, even though a user’s preference is to be notified by SMS when their appointment is cancelled via any secure API endpoint, they will not receive the notification SMS. This will apply to both historical and future bookings.

We have updated the rescheduling process for the missed appointment so that you can continue to use your current booking rather than being forced to create a new one.
We have added an optional text field called Additional Email Information on the location details which will appear in the booking confirmation and reminder emails.

Comments

0 comments

Please sign in to leave a comment.