Customers have requested the ability to automatically decline unavailability based on the type and number of days until the requested leave.
As a scheduler, I would like unavailability to be automatically declined and a push notification sent to the resource notifying them. So I can ensure I have enough time to manage the exception and resources not assuming they have the time off.
Define a custom setting for notification method with one of following values: push, sms, resource. If set to resource, the notification method on resource record will be used. The default value for this setting is “resource”.
Example: IF unavailability is EQUAL to _'Annual Leave, RDO' _(custom setting) and is within 28 days
(custom setting) of the start date. Change status to 'Declined' and send a push notification.
Custom settings in skedulo config: Unavailability_Reject_Day_Range, Unavailability_Reject_Message, Unavailability_Reject_Notify_method, Unavailability_Reject_Types.
How to access the setting:
1. Go to "Setup"
2. In the search box, input "Custom Settings"
3. Find the "Skedulo Configs" setting
4. Find the "Unavailability_Reject_Notify_method" setting
If the unavailability has start time is between this day range (calculate from current day), this record will be rejected
+ Possible Value: A number without decimal place
+ Default Value: 28
Give the setting is as following: